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What to include

So we can help on the first reply, tell us the SKU or ASIN involved, the marketplace, roughly when the problem started, and what you expected to happen instead. Screenshots of the relevant page — and of the same figures in Amazon's console — are the fastest way to resolve a discrepancy.

Two things worth knowing before you write

Amazon reporting lags. Performance data syncs nightly, and Amazon attributes sales over a 14-day window, so recent days keep restating and figures move after the fact. A number that disagrees with Seller Central today may agree tomorrow.

New campaigns do nothing at first, on purpose. Bids are not changed until enough spend has accumulated for the change to mean something rather than chase noise. Your dashboard shows what it is waiting for and when it expects to act.

Disconnecting, and deleting your data

You can revoke our access at any time from Amazon Seller Central, which immediately ends our ability to read or change anything in your account. Campaigns we created stay in your Amazon account and keep running — pause or archive them in Amazon if you don't want that.

Your data is deleted 30 days after you disconnect or cancel. To have it erased sooner, email us and say so. See the Privacy Policy for the full detail of what we hold and your rights over it.